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What you can do if you’re picking up the pieces from the Optus outage

Julie-anne Sprague
Article image for What you can do if you’re picking up the pieces from the Optus outage

Optus’ CEO says she’s in ‘constant communication’ with the government as the telco works to restore a nationwide outage.

Banks, hospitals, businesses and public services are among those affected by the issue, with WA Police urging people to “make arrangements arrangements with a neighbour, family member or friend” with a working landline.

Telecommunications Industry Ombudsman Cynthia Gebert told Julie-anne Sprague on 6PR Afternoons they were already handling reports from businesses who lost a full day’s work.

“We would look at what fair industry practice is as well as what’s fair and reasonable in the circumstances, which will be vastly different between individual consumers and businesses,” Ms Gebert said.

Press PLAY to hear more about the fallout from the Optus outage

 

Brendon Thorne/Getty Images

Julie-anne Sprague
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