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Centrelink enlists ‘world expert’ on call centres

The tax payer funded Centrelink has copped some criticism in recent years over sub-par customer service and the decision to outsource call centres to SERCO. This year the social service is taking a new approach to customer service by enlisting the help of a “world expert” on call centres from the USA.

Chris Smoje, Customer service expert and founder of DIME Customer Service spoke to Chris about the etiquette of customer service.

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Tod Johnston
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