If you were in any doubt Christmas is coming, you only need to walk into one of the big box stores, all the decorations are already out.

It’s also the time to start thinking about getting the help you need for the busy season – Christmas casuals are top of everyone’s mind.

So how do you choose them? How many do you need? And how can you make the most of them once they’re there?

Chris Smoje is a customer service expert and he’s here to fill us in on how to make it all work over Christmas.

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