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Travel booking website Trivago mislead consumers about room rates

Hotel booking giant Trivago could face up to $10 million in penalties – after the Federal Court ruled it misled consumers about room rates.

The court found the site didn’t highlight the cheapest hotel prices as promised – instead prioritising rates from sites that paid Trivago the largest fee.

It also compared the prices of luxury rooms to standard ones – misleading customers into believing they were saving money.

Chair of the Australian Competition and Consumer Commission Rod Sims told Gareth Parker on Mornings customers were getting directed to sites that most benefited Trivago.

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Liam Bartlett
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