Have you ever gone to buy a bottle of water and walked out with a packet of gum and a snickers because the shop has an EFTPOS minimum of $10?

The author of a  comment piece in the Sydney Morning claimed that EFTPOS minimum charge is a scam.

Well she’s right because it is in fact, illegal, so why is it still happening?

Chris Ilsley spoke to customer service expert, Chris Smoje to hear his insights on the topic.

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