Thanks for logging in.

You can now click/tap WATCH to start the live stream.

Thanks for logging in.

You can now click/tap LISTEN to start the live stream.

Thanks for logging in.

You can now click/tap LATEST NEWS to start the live stream.

LISTEN
Watch
on air now

Create a 6PR account today!

You can now log in once to listen live, watch live, join competitions, enjoy exclusive 6PR content and other benefits.


Joining is easy.

Advertisement
Advertisement
Advertisement

Synergy promise cyclone relief after unfair supply charge claims

Liam Bartlett
Article image for Synergy promise cyclone relief after unfair supply charge claims

Residents and businesses in Kalbarri claim they are being unfairly charged for power in the wake of Cyclone Seroja.

Local business owner Steve McKenzie told Liam Bartlett they were charged a supply fee for 63 days, despite being without power for 22 days.

“Our businesses were without power for 22 days and our home 12 days, and then we get our bills from Synergy and there seems to be no reduction.”

Press PLAY to hear the full interview

Responding to the claims, Synergy general manager of customer experience Colin Smith said the company have been working on a relief package for affected customers.

“We have been working since we’ve got back to put together a relief package for those heavily impacted customers,” he said.

“A credit offset of $363 which is the average invoice amount for customers in that region, that will be paid by the 30 June.”

Press PLAY to hear Synergy’s full response

Liam Bartlett
Advertisement