The Synergy CEO  has been forced to apologise after it was revealed they had accidentally overcharged more than 170,000 customers a total of $40 million.

Press PLAY to hear what happened

6PR and Nine News reporter Charlotte Italiano says Kurt Baker has blamed a system error for the incident.

“The economic watchdog found that there were thousands of vulnerable customers who had been overpaid … This has launched into a bigger investigation through Synergy’s own internal investigation,” she told Simon Beaumont.

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