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Short changed: Coles wants DIY checkout backup

Article image for Short changed: Coles wants DIY checkout backup

Customers taking advantage of self-serve checkouts are being warned to think twice.

Shoplifting costs businesses $4.5 billion dollars a year with new unsupervised checkouts making it easier for customers to leave without paying.

The National Retail Association’s Dominique Lamb says every theft adds up.

She spoke with Adam Shand.

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