Shoppers losing thousands, is it laziness or conflict avoidance?
Would you return a faulty item if you bought it online? What about if it was under $25?
New research has found two thirds of online shoppers could be losing hundreds of dollars because they either can’t be bothered returning low-cost purchases or because they consider the returns process too inconvenient.
On Perth Tonight Chris spoke with Jessica Ip, Head of Commercial and Transformation at CouriersPlease, about the cumulative cost of faulty online goods.
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