New CHOICE research reveals 73 per cent of customers have experienced poor service from a business in the past year, with many feeling the standard of support is getting worse.

Andy Kelly, deputy director of campaigns at CHOICE, spoke to 6PR Afternoons host Julie-anne Sprague on the concerning survey results and need for government intervention.

“There’s not a lot in the law to stop companies deliberately putting up barriers and making it difficult to access support and enforce consumer rights,” he said.

Click PLAY to hear the full conversation.