More Australian retailers now offer the click and collect option so you can order ahead of time and save yourself idly window shopping. But in our time poor society, does this ‘convenience’ come at a cost? What will shopping look like in the future and who are the real winners?

DR Louise Grimmer is a researcher and lecturer at Tasmanian School of Business and Economics at the University of Tasmania and she joined Darren on The Weekend Wakeup.

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