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AI could replace the Commonwealth Bank’s local call centre

Article image for AI could replace the Commonwealth Bank’s local call centre

Commonwealth Bank is exploring the possibility of replacing thousands of local call center staff with AI technology

Senior Lecturer Dr Dimitrios Salampasis discussed with 6PR Morning host Sean Cowan why Commonweath Bank would be heading in this direction?

“Either Commonwealth Bank is opening Padoras box or it is paving the way for the future of banking” he said

Click PLAY to hear the full conversation.

Gary Adshead
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