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What we're talking about
- wayne on Is this Buswell's last straw? A lot of excuses to right a wrong and get sympathy, another pollie get away with drink driving more
- David Cotton on Is this Buswell's last straw? Looking above at comments by Monnie, might be minor damage but what if he had run over a child and killed them.Along with ... more
- Lorraine Collier on Is this Buswell's last straw? it is about time Buswell was gone and I think the same for Barnett. He has broken promises he made and has taken money from ... more
- Diana on Is this Buswell's last straw? Is it really necessary to hound Buswell, as will happen? He's broken, isn't that enough? more
- Monnie on Is this Buswell's last straw? Minor damage - modern bumpers are flimsy things held on by clips and fall off at the slightest bump. Give the guy a break more
- Paul Bowers on Is this Buswell's last straw? Both the Premier and Troy Buswell should stand down to maintain confidence in our government,there is an obvious cover-up. ... more
- Dellas on We're an overpriced backwater Yep, that's exactly what we are."Up-ourselves regardless".The tyranny of distance seems to have attracted many peoples from ... more
- Jester4212 on Ludlam's offer to 'homophobe' PM Typical Green's party nonsense. Not a big turnout :) Looks like the only people interested in this lot are themselves. more
- Sarah Elliott on HPV vaccination debate Dellas, there is no way that previous vaccines would have caused any of your daughters conditions. Many anitvaxxers love to ... more
- Bron on HPV vaccination debate It saddens me to read the post about the mother who is now frightened for her daughter. This is Judy Wilymans agenda, to ... more
- Dellas on HPV vaccination debate This story has scared me.Not for myself but for my daughter who has recently been diagnosed with Polycystic Ovarian Syndrome ... more
- Rocky on Pub bans indigenous patrons Tell the publican she can stick that BS apology fair up her Coolgardie Hole. more
- Dellas on How to be a classy drinker Suffice to say, I am stirred but not surprised, or shaken, by this advertisement.I can't believe (yes, I do, actually) the ... more
- adam on Beggars bagging $400 a day Who would Humiliate themselves sitting there on the street for 8 hours begging. The $400 a day line sounds manufactured, its ... more
- Damien on Beggars bagging $400 a day Despicable that Scaffidi and her ilk are refusing to acknowledge the larger issues behind the growing number of unemployed ... more
- Bob on Beggars bagging $400 a day Cont...Is this really about professional beggars? In the ABC news article "Perth business executives pose as homeless ... more
- Bob on Beggars bagging $400 a day It's a good thing that these "scum" (sarcasm), can't partake in sharing in quenching their thirst on the refreshing upmarket ... more
- boondog on $7m bill hard to swallow You state $7.24 million could pay for either 100 nurses or school staff, the $26 million used for the update and fit out of ... more
- paul on Racist assault caught on video listening to them sounds like they no him by stating he was blind girl in white laughing themselves dressed like skanks its ... more
- gwen ferry on Racist assault caught on video I find this odd, the fact that two well dressed young women, for no apparent reason, would start abusing an elderly ... more
The customer is always right
...even when they are wrong! Service expert Martin Gunstein says that the old adage even more important in the day of twitter and facebook rants. Tony McManus spoke to Martin about the blew between Lisa Scaffidi and Lawley's bakery over opening hours and a ciabatta loaf.
Her mistake was picking the wrong bakery. She should have gone to Vastese Bakery in North Perth. Anyone can get a loaf of bread at any time from there. It's what I do.Daniel Friday 23 November, 2012 - 10:34 AM
I wonder if this would have received as much publicity if the shop had gone the extra mile and made a sale before officially opening.Mary Tuesday 20 November, 2012 - 3:02 PM
Unfortunately the customer is not always right.I would hate to work in customer service with this attitude and for that reason with the attitudes of people like Lisa Scaffidi, I choose not to. Doesn't matter that she is a regular, the opening hours are what they are and she would know that. What about all the other regular customers turning up when the shop is closed, should it be opened for them too? If is was, people like Lisa would then complain that the bread wasn't ready, the lights are not turned on, no one to serve her, etc. Just another person full of self importance wanting everyone to bow to their needs. Hopefully the publicity she has created by her unnecessary rant will boost sales for the shop concerned.Chick of Perth Tuesday 20 November, 2012 - 1:20 PM
The impression I get is that Ms Scaffidi abused her position to whinge that she didn't get her own way over a matter where she was dead wrong to start with, and then tried to pass it off as concern about customer service standards in Perth. It is irrelevant whether she was a regular customer or not. I get so irritated with people who think that the rules are for other people, but not for them. Try getting service at 8.16 a.m. at Ms Scaffidi's office before it opens at 8.30 a.m. People in glass houses, Lisa...Carole Tuesday 20 November, 2012 - 7:18 AM
She has been very cunning in the social media post, its an easy way to draw attention to an issue. The shop was CLOSED - which part of that doesn't she understand. Try getting service from the PCC 15 minutes before opening time.John Monday 19 November, 2012 - 3:35 PM
Supposing the customer happened to be some jumped-up council officer checking on trading licences?
I doubt if the Mayor would have picked up a bottle of plonk outside of trading hours.
She should have the courtesy to wait until the shop opened.
BrianBrian Monday 19 November, 2012 - 1:52 PM