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  • Val on Mongrels bash 15yr old dog My Deepest Sympathy goes to the owners of Sheber. I hope the useless thugs who killed your beautiful dog get punished with a ... more
  • Termoil on Mongrels bash 15yr old dog My tears fall for Sheber, a defenceless, innocent, helpless loved family dog. HOW CRUEL. HOW UNBELIEVABLY CRUEL. ... more
  • Carole Wynne on Mongrels bash 15yr old dog Hope they get caught soon let's all see what the cowards look like. I am so angry my heart breaks for the family . more
  • Maxine Kent on Mongrels bash 15yr old dog This has made me so sick. Their are just no words for this terrible crime. I cant even think of it as I cry just like so ... more
  • Stacey on Carparks full by 5.40am I agree - if the buses ran more regularly, more people would catch this option to the train station. Hourly is not good ... more
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  • Jodi on Mongrels bash 15yr old dog I am sorry to hear of what happened to your dog. I too have a 15 year old dog called Sheba. I can only imagine how you feel. ... more
  • Anne on Mongrels bash 15yr old dog Certainly the judicial system is a problem.However the root causes are clearly the unravelling of social morality, and in ... more
  • Cheryl on Mongrels bash 15yr old dog My heart breaks for Sally and her family and my sympathies go out to them on the loss of their beautiful Sheber. A ... more
  • Nick on Mongrels bash 15yr old dog This makes me absolutely furious....what a guttles, spineless germ you must be. You haven't amounted to anything in your ... more
  • Diana on Carparks full by 5.40am Unfortunately no-one else can use these carparks, as commuters take them all. Another problem that needs to be sorted out. more
  • Diana on Mongrels bash 15yr old dog Much love to Sheber and her family. You were with her at the end, and she knew. Thank God for that. more
  • betty riley on Mongrels bash 15yr old dog a bootcamp will help these people to get away from the drugs they are on. more

The customer is always right

Posted by: Paul Entwistle | 19 November, 2012 - 1:41 PM
It seems that the customer is still always right. Especially when they are on twitter.

...even when they are wrong! Service expert Martin Gunstein says that the old adage even more important in the day of twitter and facebook rants. Tony McManus spoke to Martin about the blew between Lisa Scaffidi and Lawley's bakery over opening hours and a ciabatta loaf.

Blog comments Your Say

  • Her mistake was picking the wrong bakery. She should have gone to Vastese Bakery in North Perth. Anyone can get a loaf of bread at any time from there. It's what I do.

    Daniel Friday 23 November, 2012 - 10:34 AM
  • I wonder if this would have received as much publicity if the shop had gone the extra mile and made a sale before officially opening.

    Mary Tuesday 20 November, 2012 - 3:02 PM
  • Unfortunately the customer is not always right.I would hate to work in customer service with this attitude and for that reason with the attitudes of people like Lisa Scaffidi, I choose not to. Doesn't matter that she is a regular, the opening hours are what they are and she would know that. What about all the other regular customers turning up when the shop is closed, should it be opened for them too? If is was, people like Lisa would then complain that the bread wasn't ready, the lights are not turned on, no one to serve her, etc. Just another person full of self importance wanting everyone to bow to their needs. Hopefully the publicity she has created by her unnecessary rant will boost sales for the shop concerned.

    Chick of Perth Tuesday 20 November, 2012 - 1:20 PM
  • The impression I get is that Ms Scaffidi abused her position to whinge that she didn't get her own way over a matter where she was dead wrong to start with, and then tried to pass it off as concern about customer service standards in Perth. It is irrelevant whether she was a regular customer or not. I get so irritated with people who think that the rules are for other people, but not for them. Try getting service at 8.16 a.m. at Ms Scaffidi's office before it opens at 8.30 a.m. People in glass houses, Lisa...

    Carole Tuesday 20 November, 2012 - 7:18 AM
  • She has been very cunning in the social media post, its an easy way to draw attention to an issue. The shop was CLOSED - which part of that doesn't she understand. Try getting service from the PCC 15 minutes before opening time.

    John Monday 19 November, 2012 - 3:35 PM
  • Supposing the customer happened to be some jumped-up council officer checking on trading licences?

    I doubt if the Mayor would have picked up a bottle of plonk outside of trading hours.
    She should have the courtesy to wait until the shop opened.
    Cheers,
    Brian

    Brian Monday 19 November, 2012 - 1:52 PM

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