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What we're talking about
- Michael on Is this sticker offensive? Society in Perth metro area haved to wake up, that it has changed dramaticly in the last 10 years it has so many different ... more
- Anne Pratt on Is this sticker offensive? Everyone is entitled to their opinion and we have allowed people to do what they like when it comes to their opinions and ... more
- Neil on Your say: The AFL is sick Agree 100% Joe. Silly decision, Aussie rules is a great game but without a doubt has the silliest rules, inconsistent rules ... more
- Shailesh on Is this sticker offensive? yes, it is offensive and sad.I hope people will also one day notice stickers that says "love it or leave Australia". We need ... more
- Marty on Is this sticker offensive? Why protect this moron by hiding their number plate? By law, a person has no expectation of or right to privacy whilst in ... more
- Joe on Your say: The AFL is sick I dont like the alignment. It has given an unfair advantage to EP and PT in terms of coaches,resources and players. Butler ... more
- Dellas on Forrest review revealed Mr Forrest is correct.Regardless of Aboriginality, ethnicity, colour, class, breed or economic status, Government Programs ... more
- Mark Miolin on Time up for Hird, Buckley and Malthouse How can we even be talking about equalisation while there are 9 teams in melbourne - 1 per 520 000 vs 1 per 950 000 in Perth ... more
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- Diddyspotter on Buswell quits Yes, certainly a wasted talent, however Troy clearly has alcoholic tendencies, so unless he admits this and addresses, he ... more
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- Annabelle on Breast flash investigated Aha, what a loser, looks like a thinly veiled attempt for some weirdo to share details with a girl he crept on at a crummy ... more
- Mark on Buswell brilliant at hiding his illness He should have stood down immediately after the crash.Because Barnett didn't fire him I will vote him out in disgust. more
- Laurie on Buswell quits What a tragic waste of talent. I feel total empathy for him. He, like all of us, had his flaws, and he has paid the price.I ... more
- Dellas on Banned from ANZAC parade Ask the Mounted Police to have a presence at your Anzac Parade, Albany.Not all horses, or courses, deal with crowds well.And ... more
- Brian Bell on Anger at Comeagain placement Surely by now these morons must realise there is NO WHERE safe to place this bloke except for behind bars. more
- Laurie on Banned from ANZAC parade Does that mean that WA Police should not use their horses to attend riots, parades or on patrol, because someone may slip on ... more
- Greig on Clive says Sorry Palmer got carried away and his comments where undiplomatic. But should we really Trust the Chinese as much as the ... more
- Dellas on Woof woof is this the end? I went to the greyhound races once in the seventies.After waiting an hour, a roar from the crowd alerted me that something ... more
- Peter on Is it time for full deregulation? PaulHas anyone mentioned surge pricing regards Uber. The net is fullof stories of prices being 2x or 3x the quote. The ... more
The customer is always right
...even when they are wrong! Service expert Martin Gunstein says that the old adage even more important in the day of twitter and facebook rants. Tony McManus spoke to Martin about the blew between Lisa Scaffidi and Lawley's bakery over opening hours and a ciabatta loaf.
Her mistake was picking the wrong bakery. She should have gone to Vastese Bakery in North Perth. Anyone can get a loaf of bread at any time from there. It's what I do.Daniel Friday 23 November, 2012 - 10:34 AM
I wonder if this would have received as much publicity if the shop had gone the extra mile and made a sale before officially opening.Mary Tuesday 20 November, 2012 - 3:02 PM
Unfortunately the customer is not always right.I would hate to work in customer service with this attitude and for that reason with the attitudes of people like Lisa Scaffidi, I choose not to. Doesn't matter that she is a regular, the opening hours are what they are and she would know that. What about all the other regular customers turning up when the shop is closed, should it be opened for them too? If is was, people like Lisa would then complain that the bread wasn't ready, the lights are not turned on, no one to serve her, etc. Just another person full of self importance wanting everyone to bow to their needs. Hopefully the publicity she has created by her unnecessary rant will boost sales for the shop concerned.Chick of Perth Tuesday 20 November, 2012 - 1:20 PM
The impression I get is that Ms Scaffidi abused her position to whinge that she didn't get her own way over a matter where she was dead wrong to start with, and then tried to pass it off as concern about customer service standards in Perth. It is irrelevant whether she was a regular customer or not. I get so irritated with people who think that the rules are for other people, but not for them. Try getting service at 8.16 a.m. at Ms Scaffidi's office before it opens at 8.30 a.m. People in glass houses, Lisa...Carole Tuesday 20 November, 2012 - 7:18 AM
She has been very cunning in the social media post, its an easy way to draw attention to an issue. The shop was CLOSED - which part of that doesn't she understand. Try getting service from the PCC 15 minutes before opening time.John Monday 19 November, 2012 - 3:35 PM
Supposing the customer happened to be some jumped-up council officer checking on trading licences?
I doubt if the Mayor would have picked up a bottle of plonk outside of trading hours.
She should have the courtesy to wait until the shop opened.
BrianBrian Monday 19 November, 2012 - 1:52 PM