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What we're talking about
- Paul on Sylvia in 'Kangaroo Court' Take your eagles jacket off Karl! more
- Geoff Kay on Drop Nic Naitanui now Barb,You do not know what you are talking about, Brad Hardie deserved his Brownlow what have you won?Lt maybe Natanui needs ... more
- Dean Ercegovic on Drop Nic Naitanui now How does he compare to the great Stephen Michael. They were basically same size and physical attributes, yet at the same age ... more
- Barb on Drop Nic Naitanui now Brad Hardie has never had anything positive to say about the Eagles. His opinion counts for nothing. The most over rated ... more
- john on Joe Hockey's pension problems Joe Hockey wants everybody to tighten there belts to bring the budget down , well what about the Politian's tightening there ... more
- Liza on Drop Nic Naitanui now Leave Nic alone - people should look at their own form either in the work force or in their chosen sport - if they are at ... more
- Rob on Drop Nic Naitanui now Could not agree more Nic is a liability in his current form, and I reckon his confidence is shot, let him give the WAFL a ... more
- Val on Mongrels bash 15yr old dog My Deepest Sympathy goes to the owners of Sheber. I hope the useless thugs who killed your beautiful dog get punished with a ... more
- Termoil on Mongrels bash 15yr old dog My tears fall for Sheber, a defenceless, innocent, helpless loved family dog. HOW CRUEL. HOW UNBELIEVABLY CRUEL. ... more
- Carole Wynne on Mongrels bash 15yr old dog Hope they get caught soon let's all see what the cowards look like. I am so angry my heart breaks for the family . more
- Maxine Kent on Mongrels bash 15yr old dog This has made me so sick. Their are just no words for this terrible crime. I cant even think of it as I cry just like so ... more
- Stacey on Carparks full by 5.40am I agree - if the buses ran more regularly, more people would catch this option to the train station. Hourly is not good ... more
- Kat on Carparks full by 5.40am I would like to see the buses that connect to the train stations run on a more regular basis. During the week days my bus ... more
- Jodi on Mongrels bash 15yr old dog I am sorry to hear of what happened to your dog. I too have a 15 year old dog called Sheba. I can only imagine how you feel. ... more
- Anne on Mongrels bash 15yr old dog Certainly the judicial system is a problem.However the root causes are clearly the unravelling of social morality, and in ... more
- Cheryl on Mongrels bash 15yr old dog My heart breaks for Sally and her family and my sympathies go out to them on the loss of their beautiful Sheber. A ... more
- Nick on Mongrels bash 15yr old dog This makes me absolutely furious....what a guttles, spineless germ you must be. You haven't amounted to anything in your ... more
- Diana on Carparks full by 5.40am Unfortunately no-one else can use these carparks, as commuters take them all. Another problem that needs to be sorted out. more
- Diana on Mongrels bash 15yr old dog Much love to Sheber and her family. You were with her at the end, and she knew. Thank God for that. more
- betty riley on Mongrels bash 15yr old dog a bootcamp will help these people to get away from the drugs they are on. more
The customer is always right
...even when they are wrong! Service expert Martin Gunstein says that the old adage even more important in the day of twitter and facebook rants. Tony McManus spoke to Martin about the blew between Lisa Scaffidi and Lawley's bakery over opening hours and a ciabatta loaf.
Her mistake was picking the wrong bakery. She should have gone to Vastese Bakery in North Perth. Anyone can get a loaf of bread at any time from there. It's what I do.Daniel Friday 23 November, 2012 - 10:34 AM
I wonder if this would have received as much publicity if the shop had gone the extra mile and made a sale before officially opening.Mary Tuesday 20 November, 2012 - 3:02 PM
Unfortunately the customer is not always right.I would hate to work in customer service with this attitude and for that reason with the attitudes of people like Lisa Scaffidi, I choose not to. Doesn't matter that she is a regular, the opening hours are what they are and she would know that. What about all the other regular customers turning up when the shop is closed, should it be opened for them too? If is was, people like Lisa would then complain that the bread wasn't ready, the lights are not turned on, no one to serve her, etc. Just another person full of self importance wanting everyone to bow to their needs. Hopefully the publicity she has created by her unnecessary rant will boost sales for the shop concerned.Chick of Perth Tuesday 20 November, 2012 - 1:20 PM
The impression I get is that Ms Scaffidi abused her position to whinge that she didn't get her own way over a matter where she was dead wrong to start with, and then tried to pass it off as concern about customer service standards in Perth. It is irrelevant whether she was a regular customer or not. I get so irritated with people who think that the rules are for other people, but not for them. Try getting service at 8.16 a.m. at Ms Scaffidi's office before it opens at 8.30 a.m. People in glass houses, Lisa...Carole Tuesday 20 November, 2012 - 7:18 AM
She has been very cunning in the social media post, its an easy way to draw attention to an issue. The shop was CLOSED - which part of that doesn't she understand. Try getting service from the PCC 15 minutes before opening time.John Monday 19 November, 2012 - 3:35 PM
Supposing the customer happened to be some jumped-up council officer checking on trading licences?
I doubt if the Mayor would have picked up a bottle of plonk outside of trading hours.
She should have the courtesy to wait until the shop opened.
BrianBrian Monday 19 November, 2012 - 1:52 PM