6PR - Fairfax Radio Network

What we're talking about

  • John Forbes on Paul Murray Retires Hi PaulGee Whiz I'm going to miss you informative show. more
  • Dellas on Gough Whitlam dead at 98 What great social change has Colin Barnett ever made?Did he stop conscription? Did he bring in support for single ... more
  • Flash on Gough Whitlam dead at 98 Mr Barnetts comments are of no relevance. If Mr Barnett had just 5% of Mr Whitlam's abilities the state of WA would be 500% ... more
  • colin on Gough Whitlam dead at 98 Mr barnetts comments ,shows all w.a. what sort of person he is ,history will show Mr Whitlamas the game changer in our ... more
  • Carol on Muslims: Barnett's gone missing I am disgusted at the fact that they are worried and now bitching to the gov for more special privileges. They do not ... more
  • Kevin on Paul Murray Retires Good luck Paul. By far 6PR's most politically astute presenter, you will be a loss. I hope the MD can find a top class ... more
  • sandy kersey on Paul Murray Retires I will miss you Paul Best wishes to you and your wife !! Enjoy more
  • Conservative John on Paul Murray Retires Enjoy your travel Paul. I hope 882 don't do their normal thing and replace you with some old hack, they need new blood. more
  • Dellas on Watermelon prices set to skyrocket Watermelons and rock melons used to be grown in the Swan Valley.There was such a glut that, at the end of some seasons they ... more
  • Dellas on Game show sexism? Re-phrase the question and then it wouldn't be sexist; ie, "Name something Men think is a woman's job"?Or..."name something ... more
  • Pepita on Paul Murray Retires A massive loss to journalism in WA, Paul will leave big shoes to fill. Would be nice to see a woman take drive though to ... more
  • Graham on Paul Murray Retires Hi PaulWhy are you waiting till end of 2014 ?What are the labor Party going to do without you marketing them ? more
  • Dellas on Abbey's Project That "Abbey" gave consent to the Family Law Court to have contact with her father speaks tellingly about the nature of child ... more
  • Dellas on PM's adviser backs burqa ban I hate to point out the obvious typo, Paul, but isn't Peta's surname spelt Cretin? more
  • Walter on Crying poor after the boom How is it Premier Barnett uses the argument that the increased volume output of iron ore will compensate for fall in its ... more
  • Luke Reymond on Bali weddings in tatters Sadly Paul and Catherine Williams of Bali D'Luxe weddings  conned my little sister out of $25,000 and on the day the ... more
  • troy on Paul Murray Retires not happy Paul, u r a person for the people ,. god bless more
  • Mr Cranky on Paul Murray Retires Paul,I haven't always agreed with you,informative and precise comes to mind with your presentation.Time to enjoy life,all ... more
  • Brian Whitby on Paul Murray Retires Sorry to hear the news that you are retiring Paul. We have had or difference of opinion on a few occasions but you I listen ... more
  • Allan Bowes on Paul Murray Retires I'd like to wish Paul all the best for the future.Thoroughly enjoyed your shows in the morning and afternoon.You will be ... more

The customer is always right

Posted by: Paul Entwistle | 19 November, 2012 - 1:41 PM
It seems that the customer is still always right. Especially when they are on twitter.

...even when they are wrong! Service expert Martin Gunstein says that the old adage even more important in the day of twitter and facebook rants. Tony McManus spoke to Martin about the blew between Lisa Scaffidi and Lawley's bakery over opening hours and a ciabatta loaf.

Blog comments Your Say

  • Her mistake was picking the wrong bakery. She should have gone to Vastese Bakery in North Perth. Anyone can get a loaf of bread at any time from there. It's what I do.

    Daniel Friday 23 November, 2012 - 10:34 AM
  • I wonder if this would have received as much publicity if the shop had gone the extra mile and made a sale before officially opening.

    Mary Tuesday 20 November, 2012 - 3:02 PM
  • Unfortunately the customer is not always right.I would hate to work in customer service with this attitude and for that reason with the attitudes of people like Lisa Scaffidi, I choose not to. Doesn't matter that she is a regular, the opening hours are what they are and she would know that. What about all the other regular customers turning up when the shop is closed, should it be opened for them too? If is was, people like Lisa would then complain that the bread wasn't ready, the lights are not turned on, no one to serve her, etc. Just another person full of self importance wanting everyone to bow to their needs. Hopefully the publicity she has created by her unnecessary rant will boost sales for the shop concerned.

    Chick of Perth Tuesday 20 November, 2012 - 1:20 PM
  • The impression I get is that Ms Scaffidi abused her position to whinge that she didn't get her own way over a matter where she was dead wrong to start with, and then tried to pass it off as concern about customer service standards in Perth. It is irrelevant whether she was a regular customer or not. I get so irritated with people who think that the rules are for other people, but not for them. Try getting service at 8.16 a.m. at Ms Scaffidi's office before it opens at 8.30 a.m. People in glass houses, Lisa...

    Carole Tuesday 20 November, 2012 - 7:18 AM
  • She has been very cunning in the social media post, its an easy way to draw attention to an issue. The shop was CLOSED - which part of that doesn't she understand. Try getting service from the PCC 15 minutes before opening time.

    John Monday 19 November, 2012 - 3:35 PM
  • Supposing the customer happened to be some jumped-up council officer checking on trading licences?

    I doubt if the Mayor would have picked up a bottle of plonk outside of trading hours.
    She should have the courtesy to wait until the shop opened.
    Cheers,
    Brian

    Brian Monday 19 November, 2012 - 1:52 PM

Post a comment * Mandatory fields