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- Dellas on Get your hand off it! Does this double entendre apply to girls and women too?As for "hands-free" devices: isn't yakking into the ether while ... more
- Natasha on Buddy bags 4 in car crash. Bull Tish artist of the century right there. Just an accident, these things happen? Yes they most certainly do Buddy but ... more
- Adrian on Seriously? Our flag's made overseas? I am beyond belief that this debate even exists. The Department of Defence probably decided to buy these flags overseas ... more
- Andrew on Seriously? Our flag's made overseas? Ironically the day that this subject was brought up, my wife and I just received an Australian flag and flag pole to put up ... more
- Rhonda on Bulk bill co payment likely Australians already pay 17.5% of all health costs. Overall our health costs as a percentage of our economy are sitting at a ... more
- Dellas on Bulk bill co payment likely Why can't we just give the $6.00 directly to the GP and forget the Bulk Billing? Let's face it, for the 2 or 3 minutes it ... more
- Wayde on Seriously? Our flag's made overseas? The Department Of Defence needs to realise that it is not their money they are sending overseas, it's my money and everyones ... more
- Diana on AHA want penalty rate changes Its a disgrace to bring up US wages in catering in comparison. $6.50/hr plus tips might go to $9? Very slick interview. Look ... more
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- Jason & Lissy on Pratt concedes defeat Time for Palmer United Party to takeover Labor completely and have all unions working for him and all all States including ... more
- Stuart Hardie on One text ended three young lives I think that texting while driving is insane when people can get killed I think that having a road safety campaign is a good ... more
- Andrew on Sylvia in 'Kangaroo Court' Paul, did you actually see what Sylia did. Regardless if he gave him concussion or not, he intentionally hit him in the ... more
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- Jay on Where for art thou CCC? Unless it has the name Burke somewhere in the investigation then they are not interested, right? more
- Geoff Kay on Drop Nic Naitanui now Barb,You do not know what you are talking about, Brad Hardie deserved his Brownlow what have you won?Lt maybe Natanui needs ... more
- Dean Ercegovic on Drop Nic Naitanui now How does he compare to the great Stephen Michael. They were basically same size and physical attributes, yet at the same age ... more
- Barb on Drop Nic Naitanui now Brad Hardie has never had anything positive to say about the Eagles. His opinion counts for nothing. The most over rated ... more
- john on Joe Hockey's pension problems Joe Hockey wants everybody to tighten there belts to bring the budget down , well what about the Politian's tightening there ... more
- Liza on Drop Nic Naitanui now Leave Nic alone - people should look at their own form either in the work force or in their chosen sport - if they are at ... more
- Rob on Drop Nic Naitanui now Could not agree more Nic is a liability in his current form, and I reckon his confidence is shot, let him give the WAFL a ... more
The customer is always right
...even when they are wrong! Service expert Martin Gunstein says that the old adage even more important in the day of twitter and facebook rants. Tony McManus spoke to Martin about the blew between Lisa Scaffidi and Lawley's bakery over opening hours and a ciabatta loaf.
Her mistake was picking the wrong bakery. She should have gone to Vastese Bakery in North Perth. Anyone can get a loaf of bread at any time from there. It's what I do.Daniel Friday 23 November, 2012 - 10:34 AM
I wonder if this would have received as much publicity if the shop had gone the extra mile and made a sale before officially opening.Mary Tuesday 20 November, 2012 - 3:02 PM
Unfortunately the customer is not always right.I would hate to work in customer service with this attitude and for that reason with the attitudes of people like Lisa Scaffidi, I choose not to. Doesn't matter that she is a regular, the opening hours are what they are and she would know that. What about all the other regular customers turning up when the shop is closed, should it be opened for them too? If is was, people like Lisa would then complain that the bread wasn't ready, the lights are not turned on, no one to serve her, etc. Just another person full of self importance wanting everyone to bow to their needs. Hopefully the publicity she has created by her unnecessary rant will boost sales for the shop concerned.Chick of Perth Tuesday 20 November, 2012 - 1:20 PM
The impression I get is that Ms Scaffidi abused her position to whinge that she didn't get her own way over a matter where she was dead wrong to start with, and then tried to pass it off as concern about customer service standards in Perth. It is irrelevant whether she was a regular customer or not. I get so irritated with people who think that the rules are for other people, but not for them. Try getting service at 8.16 a.m. at Ms Scaffidi's office before it opens at 8.30 a.m. People in glass houses, Lisa...Carole Tuesday 20 November, 2012 - 7:18 AM
She has been very cunning in the social media post, its an easy way to draw attention to an issue. The shop was CLOSED - which part of that doesn't she understand. Try getting service from the PCC 15 minutes before opening time.John Monday 19 November, 2012 - 3:35 PM
Supposing the customer happened to be some jumped-up council officer checking on trading licences?
I doubt if the Mayor would have picked up a bottle of plonk outside of trading hours.
She should have the courtesy to wait until the shop opened.
BrianBrian Monday 19 November, 2012 - 1:52 PM