6PR - Fairfax Radio Network

What we're talking about

  • Chris on WA Toursim invests in China Regarding China Southern - I'm an Aussie flying in / out of China monthly. Most flights are with CS ( and Malaysian ... more
  • Marney on Councils rate rise fury Hey nice one Peter about your comment on the rates prizes at Stirling City Council.... you say you would have preferred the ... more
  • eve fisher on That's one tough koala Loved the story about the Koala Bear, I could not stop laughing, not apologising, because we NEED more FUNNY STORIES and we ... more
  • Ronda on Mighty Meares vs Average Adshead Go Lisa. A past student of mine. more
  • talie on Sue's Tour Highlights To Gary - the long canal and fountains are Peterhof outside of St Petersburg. Summer holiday palace. Even on a grey day it ... more
  • Andrew Luobikis on WA director hits it big He may live in Palmyra but, he is originally from Girrawheen. more
  • Chris on Have your say on euthanasia It is my belief that every human being who is of sound mind has the right to decide to take their life to maintain their ... more
  • Dellas on WA director hits it big I can't think of any worse place to be sad and die than Perth between 2008 and now. more
  • Owen Cook on Leaf our ficus alone It's a sure sign of injustice if Gary Adstead focuses on this issue . The trees have been there long before this newly ... more
  • gay on Sue's Tour Highlights Hi Sue love your programme, should be longer. Any chance of identifying the location of the photos? more
  • Deanne on Sue's Tour Highlights Hi sue love listening to u. the photos are beautiful! My favourite is the water lillies .i would just like to tell u that i ... more
  • Bill Thorne on Perth needs to grow up Re Perth needs to grow up.To see how well Canada is doing with traffic congestion, just check out Toronto which is having ... more
  • Evee on Have your say on euthanasia I think suicide is not euthanasia and euthanasia is not suicide. Each is done in circumstances that are vastly different. ... more
  • Alec Strachan on Have your say on euthanasia Its about time voluntary euthanasia was allowed in Australia in circumstances where there is definitely no hope for the ... more
  • eva fisher on Nitschke will fight suspension I think Dr Nitschke has gone too far with his euthanasia kit, he needs therapy, he has lost the plot and is obsessed with ... more
  • Jane on S.O.F. Save Our Ficus I oppose the removal of the ficus trees as they are a habitat to wildlife, provide a natural canopy and were planted to ... more
  • Julie on S.O.F. Save Our Ficus SAVE THOSE TREES.Trees create oxygen people.They cool the envirmoment.They are homes to many wildlife species.These specific ... more
  • John & Betty Blaasch on Has Nitschke Crossed the Line? We heartily agree with Dr Nitschke comments. I have nursed patients with terminal illness and have decided that I would ... more
  • David A on Synergy board members walk This is obviously poorly handled by Nahan's office, he should be sacking some people starting with his chief of staff or ... more
  • Alan on 'a hell beyond hell' A statement of bravery and courage and summed up with the comment "pain is not a story".Our families thoughts are with you. more

Don't put me on hold!

Posted by: Paul Entwistle | 27 November, 2012 - 11:48 AM
Our frustration with call centre has hit an all time high with reports of rage becoming common.

More and more customers are going from mild mannered Bruce Banner to a raging Hulk because of patronising and dismissive call centre staff. Paul Murray spoke to Professor Paul Patterson from the School of Business at the University of NSW about the rage within.

Blog comments Your Say

  • Actually, we are no longer customers or clients, we are consumers who waste the time of people who are being paid to be rude, ignorant or just stupid by rote.

    Dellas Sunday 2 December, 2012 - 6:12 PM
  • Customer Rage
    When the Computer does not give a 'contact the human option' is unavailable to an important Government/Bank transaction.
    Technology has gone Feral. why the proposed Rage detector? fix the problems don,t measure the reactions

    Harry Bremner Wednesday 28 November, 2012 - 7:11 AM
  • I agree after being put on hold for over 90 minutes then get cut off then ring again and still waiting for get thru to centrelink.. 4 days later i get thru for a 2 minute phone call

    shame shame shame

    Carole Tuesday 27 November, 2012 - 11:56 AM

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