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  • shailesh on Terror Australis. Our new world The most dangerous aspect of any terror outfit is there "sleeper cell". They remain part of society and get activated at the ... more
  • Michael on Is this sticker offensive? Society in Perth metro area haved to wake up, that it has changed dramaticly in the last 10 years it has so many different ... more
  • Anne Pratt on Is this sticker offensive? Everyone is entitled to their opinion and we have allowed people to do what they like when it comes to their opinions and ... more
  • Neil on Your say: The AFL is sick Agree 100% Joe. Silly decision, Aussie rules is a great game but without a doubt has the silliest rules, inconsistent rules ... more
  • Shailesh on Is this sticker offensive? yes, it is offensive and sad.I hope people will also one day notice stickers that says "love it or leave Australia". We need ... more
  • Marty on Is this sticker offensive? Why protect this moron by hiding their number plate? By law, a person has no expectation of or right to privacy whilst in ... more
  • Joe on Your say: The AFL is sick I dont like the alignment. It has given an unfair advantage to EP and PT in terms of coaches,resources and players. Butler ... more
  • Dellas on Forrest review revealed Mr Forrest is correct.Regardless of Aboriginality, ethnicity, colour, class, breed or economic status, Government Programs ... more
  • Mark Miolin on Time up for Hird, Buckley and Malthouse How can we even be talking about equalisation while there are 9 teams in melbourne - 1 per 520 000 vs 1 per 950 000 in Perth ... more
  • Nat on Breast flash investigated I can't believe your even listening to Bart! I've seen the footage and you can't see any girl or her breasts or hear ... more
  • Diddyspotter on Buswell quits Yes, certainly a wasted talent, however Troy clearly has alcoholic tendencies, so unless he admits this and addresses, he ... more
  • NEIL on Moments from death IT IS SIMPLE I DRIVE THE ROADS ALL DAY THERE IS NOT ENOUGH VISUAL POLICE ON THE ROAD IN THE OLD DAYS EVERY 3RD CAR WAS THE ... more
  • Annabelle on Breast flash investigated Aha, what a loser, looks like a thinly veiled attempt for some weirdo to share details with a girl he crept on at a crummy ... more
  • Mark on Buswell brilliant at hiding his illness He should have stood down immediately after the crash.Because Barnett didn't fire him I will vote him out in disgust. more
  • Laurie on Buswell quits What a tragic waste of talent. I feel total empathy for him. He, like all of us, had his flaws, and he has paid the price.I ... more
  • Dellas on Banned from ANZAC parade Ask the Mounted Police to have a presence at your Anzac Parade, Albany.Not all horses, or courses, deal with crowds well.And ... more
  • Brian Bell on Anger at Comeagain placement Surely by now these morons must realise there is NO WHERE safe to place this bloke except for behind bars. more
  • Laurie on Banned from ANZAC parade Does that mean that WA Police should not use their horses to attend riots, parades or on patrol, because someone may slip on ... more
  • Greig on Clive says Sorry Palmer got carried away and his comments where undiplomatic. But should we really Trust the Chinese as much as the ... more

Don't put me on hold!

Posted by: Paul Entwistle | 27 November, 2012 - 11:48 AM
Our frustration with call centre has hit an all time high with reports of rage becoming common.

More and more customers are going from mild mannered Bruce Banner to a raging Hulk because of patronising and dismissive call centre staff. Paul Murray spoke to Professor Paul Patterson from the School of Business at the University of NSW about the rage within.

Blog comments Your Say

  • Actually, we are no longer customers or clients, we are consumers who waste the time of people who are being paid to be rude, ignorant or just stupid by rote.

    Dellas Sunday 2 December, 2012 - 6:12 PM
  • Customer Rage
    When the Computer does not give a 'contact the human option' is unavailable to an important Government/Bank transaction.
    Technology has gone Feral. why the proposed Rage detector? fix the problems don,t measure the reactions

    Harry Bremner Wednesday 28 November, 2012 - 7:11 AM
  • I agree after being put on hold for over 90 minutes then get cut off then ring again and still waiting for get thru to centrelink.. 4 days later i get thru for a 2 minute phone call

    shame shame shame

    Carole Tuesday 27 November, 2012 - 11:56 AM

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