Recent entries
- Freo's Purple Fits Pearce Well
- Mark Neeld Going Nowhere
- No Newstart increase
- The Great Baz Lurhmann
- Being sad is OK
- Mars vs Venus battle continues
- Kids vulnerable to betting ads
- Bomber stabbed, hospitalised
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What we're talking about
- troy on Graham Mabury's top award Grahem congratulations on your award my good man you deserve it.regards Troy more
- Dellas on Being sad is OK You really know what?I am sick to death of Lifeline, Beyond Blue, Headspace and all those helplines which are funded only to ... more
- bazza on Hey Prime Minister, take a stand! Fitssimons is full of crap. 98% are for getting rid of it where is that poll? most likley in his head.he needs to loosen ... more
- Clare on Farmers to fight wind farm Wonder where was the report from the "other side"? more
- Lynne Foreman on We'll sign NDIS on our terms I am a disabled adult I am so excited that DisabilityCare Australia (NDIS) is on its way it means I now can choice to move ... more
- Matt on Would you vote for this guy? Clive will have my backing, he is a breath of fresh air, not beholden to financial powers that milk the public every which ... more
- Alec Strachan on Graham Mabury's top award A worthy recipient indeed.. Well done Graham, your blood is worth bottling.. Al more
- Mick on Your suburb, your voice Colin Barnett, cut every thing to the bone for the average and needy. But large increases for your cronies and the wealthy. ... more
- Dellas on Government staff pay rises Never thought Dixie Marshall would/could be bought to become nothing more than a cash cow.I thought a lot of her as a woman ... more
- wayne bishop on Butt out yeah right increase the prices more to pay the govt. debt so the govt. can waste and blow away more money and the govt. ... more
- Kevin Boyle on Would you vote for this guy? Go Clive, you got my vote, its about time that someone stands and says it for what it is !!!!we work to hard to be treated ... more
- Mei-Lee Morris on Asbestos awareness walk Hey Guys!! Well done!! Keep up the good work!!! Looking forward to seeing you all tonight!!! more
- Johnny on Foreign aid delay If bob carr stopped wasting millions on traveling around the world they might be able to pay the foreign aid !! Do they ... more
- Dellas on We'll sign NDIS on our terms Western Australia. The richest, yet most draconian State in the country.Colin Barnett, Helen Morton and Troy, ... more
- sherley dionne on Engelbert Humperdinck engelbert,you are (TU EST D,UN AUTRE MONDE)GENTLEMEN,CHARISME EXTRAORDINAIRE,GREAT TALENT,BEAUTÃ? DIVINE ,LOVE YOUR ... more
- Kylie Welsh on We'll sign NDIS on our terms NDIS - I am a mother of an 8 yr old boy who was born with Spastic Quadraplegia Cerebral Palsy. He is non verbal, fed through ... more
- steve thornton on We'll sign NDIS on our terms In Victoria the state government signed up and then raised my disabled sons rent by 27% the next day. more
- Dellas on Horse racing has a problem When one looks at it in a cold logical light, horses really have no place in the modern world, do they?Except for greedy, ... more
- Johnny on Power price rise 'dishonest' Just one question where is all the money from the mining boom ??? more
- Johnny on Broken promises unacceptable Lets have a recall election that might keep the mongrels honest !! more
Don't put me on hold!
More and more customers are going from mild mannered Bruce Banner to a raging Hulk because of patronising and dismissive call centre staff. Paul Murray spoke to Professor Paul Patterson from the School of Business at the University of NSW about the rage within.
Blog comments
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Actually, we are no longer customers or clients, we are consumers who waste the time of people who are being paid to be rude, ignorant or just stupid by rote.
Dellas Sunday 2 December, 2012 - 6:12 PM -
Customer Rage
When the Computer does not give a 'contact the human option' is unavailable to an important Government/Bank transaction.
Technology has gone Feral. why the proposed Rage detector? fix the problems don,t measure the reactionsHarry Bremner Wednesday 28 November, 2012 - 7:11 AM -
I agree after being put on hold for over 90 minutes then get cut off then ring again and still waiting for get thru to centrelink.. 4 days later i get thru for a 2 minute phone call
shame shame shame
Carole Tuesday 27 November, 2012 - 11:56 AM




