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  • Dellas on Pratt concedes defeat Actually, I was going to go below the line to vote for Louise, but after looking at that ridiculous Ballot paper, I chose ... more
  • Jason & Lissy on Pratt concedes defeat Time for Palmer United Party to takeover Labor completely and have all unions working for him and all all States including ... more
  • Stuart Hardie on One text ended three young lives I think that texting while driving is insane when people can get killed I think that having a road safety campaign is a good ... more
  • Andrew on Sylvia in 'Kangaroo Court' Paul, did you actually see what Sylia did. Regardless if he gave him concussion or not, he intentionally hit him in the ... more
  • Paul on Sylvia in 'Kangaroo Court' Take your eagles jacket off Karl! more
  • Jay on Where for art thou CCC? Unless it has the name Burke somewhere in the investigation then they are not interested, right? more
  • Geoff Kay on Drop Nic Naitanui now Barb,You do not know what you are talking about, Brad Hardie deserved his Brownlow what have you won?Lt maybe Natanui needs ... more
  • Dean Ercegovic on Drop Nic Naitanui now How does he compare to the great Stephen Michael. They were basically same size and physical attributes, yet at the same age ... more
  • Barb on Drop Nic Naitanui now Brad Hardie has never had anything positive to say about the Eagles. His opinion counts for nothing. The most over rated ... more
  • john on Joe Hockey's pension problems Joe Hockey wants everybody to tighten there belts to bring the budget down , well what about the Politian's tightening there ... more
  • Liza on Drop Nic Naitanui now Leave Nic alone - people should look at their own form either in the work force or in their chosen sport - if they are at ... more
  • Rob on Drop Nic Naitanui now Could not agree more Nic is a liability in his current form, and I reckon his confidence is shot, let him give the WAFL a ... more
  • Val on Mongrels bash 15yr old dog My Deepest Sympathy goes to the owners of Sheber. I hope the useless thugs who killed your beautiful dog get punished with a ... more
  • Termoil on Mongrels bash 15yr old dog My tears fall for Sheber, a defenceless, innocent, helpless loved family dog. HOW CRUEL. HOW UNBELIEVABLY CRUEL. ... more
  • Carole Wynne on Mongrels bash 15yr old dog Hope they get caught soon let's all see what the cowards look like. I am so angry my heart breaks for the family . more
  • Maxine Kent on Mongrels bash 15yr old dog This has made me so sick. Their are just no words for this terrible crime. I cant even think of it as I cry just like so ... more
  • Stacey on Carparks full by 5.40am I agree - if the buses ran more regularly, more people would catch this option to the train station. Hourly is not good ... more
  • Kat on Carparks full by 5.40am I would like to see the buses that connect to the train stations run on a more regular basis. During the week days my bus ... more
  • Jodi on Mongrels bash 15yr old dog I am sorry to hear of what happened to your dog. I too have a 15 year old dog called Sheba. I can only imagine how you feel. ... more
  • Anne on Mongrels bash 15yr old dog Certainly the judicial system is a problem.However the root causes are clearly the unravelling of social morality, and in ... more

Don't put me on hold!

Posted by: Paul Entwistle | 27 November, 2012 - 11:48 AM
Our frustration with call centre has hit an all time high with reports of rage becoming common.

More and more customers are going from mild mannered Bruce Banner to a raging Hulk because of patronising and dismissive call centre staff. Paul Murray spoke to Professor Paul Patterson from the School of Business at the University of NSW about the rage within.

Blog comments Your Say

  • Actually, we are no longer customers or clients, we are consumers who waste the time of people who are being paid to be rude, ignorant or just stupid by rote.

    Dellas Sunday 2 December, 2012 - 6:12 PM
  • Customer Rage
    When the Computer does not give a 'contact the human option' is unavailable to an important Government/Bank transaction.
    Technology has gone Feral. why the proposed Rage detector? fix the problems don,t measure the reactions

    Harry Bremner Wednesday 28 November, 2012 - 7:11 AM
  • I agree after being put on hold for over 90 minutes then get cut off then ring again and still waiting for get thru to centrelink.. 4 days later i get thru for a 2 minute phone call

    shame shame shame

    Carole Tuesday 27 November, 2012 - 11:56 AM

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