6PR - Fairfax Radio Network

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  • Jane on S.O.F. Save Our Ficus I oppose the removal of the ficus trees as they are a habitat to wildlife, provide a natural canopy and were planted to ... more
  • Julie on S.O.F. Save Our Ficus SAVE THOSE TREES.Trees create oxygen people.They cool the envirmoment.They are homes to many wildlife species.These specific ... more
  • David A on Synergy board members walk This is obviously poorly handled by Nahan's office, he should be sacking some people starting with his chief of staff or ... more
  • Alan on 'a hell beyond hell' A statement of bravery and courage and summed up with the comment "pain is not a story".Our families thoughts are with you. more
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  • Laurie on Synergy board members walk Despite what NAHAN has said, the loss of 4 members of the Board does show a certain lack of confidence in his leadership. ... more
  • Tracey on "Are you well hung?" Jackie Lambie - I thought it was funny and I'm over 50 and female!! more
  • Diana on Synergy board members walk Synergy Board members are very savvy people; their resignations are a HUGE vote of No Confidence in Mike Nahan. Replace him ... more
  • Hereinmyhead on Too Many Silly Rules? Wow, a voice of reason! Tracey Brown speaks the truth. There is too much knee-jerk passing of laws and regulations in this ... more
  • Hereinmyhead on "I found bags belonging to Australians" Great comment Dellas, it's all too much! more
  • Dellas on "I found bags belonging to Australians" Can all you salivating "journalists" and "news people" please stop this opportunist "news fest", shut up and stop banging on ... more
  • Faye Rowe on Premier: 28 Australian lives lost Dear PaulMy husband and I are in Nice at present when we heard about the plane being shot down. We just couldn't believe it ... more
  • Wayde on Buswell claim lacking facts What would have happened if Troy was a well know criminal figure - The Police would have called in TRG and stormed his house ... more
  • Lee on Thorpe's admission ignites debate The first statement people make in regards to Ian Thorpeâ??s sexuality is â??who caresâ?? If nobody cares why are millions ... more
  • Ben on 'Fan First' Stadium Fan first for AFL, for rectangular sports no. No retractable seats, just stupid bump seats which really serve no purpose ... more
  • Danny on 'Fan First' Stadium You mentioned at length the number of various toilets, but nothing about disabled Facilites. Very inportant to us!!! more
  • Laurie on Buswell claim lacking facts The whole of the Buswell affair, plus the lies and deceit of the Liberal/NP Government, has ensured their defeat at the next ... more
  • david hanks on WA the grumpy state i think it should be BARNEY RUBBLE.Only Barney has more brains than that idiot in charge of our state.RF9 more

Don't put me on hold!

Posted by: Paul Entwistle | 27 November, 2012 - 11:48 AM
Our frustration with call centre has hit an all time high with reports of rage becoming common.

More and more customers are going from mild mannered Bruce Banner to a raging Hulk because of patronising and dismissive call centre staff. Paul Murray spoke to Professor Paul Patterson from the School of Business at the University of NSW about the rage within.

Blog comments Your Say

  • Actually, we are no longer customers or clients, we are consumers who waste the time of people who are being paid to be rude, ignorant or just stupid by rote.

    Dellas Sunday 2 December, 2012 - 6:12 PM
  • Customer Rage
    When the Computer does not give a 'contact the human option' is unavailable to an important Government/Bank transaction.
    Technology has gone Feral. why the proposed Rage detector? fix the problems don,t measure the reactions

    Harry Bremner Wednesday 28 November, 2012 - 7:11 AM
  • I agree after being put on hold for over 90 minutes then get cut off then ring again and still waiting for get thru to centrelink.. 4 days later i get thru for a 2 minute phone call

    shame shame shame

    Carole Tuesday 27 November, 2012 - 11:56 AM

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