6PR - Fairfax Radio Network

What we're talking about

  • Brian Bell on Anger at Comeagain placement Surely by now these morons must realise there is NO WHERE safe to place this bloke except for behind bars. more
  • Laurie on Banned from ANZAC parade Does that mean that WA Police should not use their horses to attend riots, parades or on patrol, because someone may slip on ... more
  • Greig on Clive says Sorry Palmer got carried away and his comments where undiplomatic. But should we really Trust the Chinese as much as the ... more
  • Dellas on Woof woof is this the end? I went to the greyhound races once in the seventies.After waiting an hour, a roar from the crowd alerted me that something ... more
  • Peter on Is it time for full deregulation? PaulHas anyone mentioned surge pricing regards Uber. The net is fullof stories of prices being 2x or 3x the quote. The ... more
  • Peter Nel on On the lamb in Scarborough These animals look like goats,dressed in sheep clothing. more
  • Jacky on On the lamb in Scarborough They're sheep, I haven't seen a goat with a long tail more
  • justsomeguy,youknow on Is it time for full deregulation? If Sunday trading has been such a runaway success as it is why the need to change pay rates.Rhetorical question.Because it's ... more
  • Carole Wynne on Foley murder raises ransom questions We should never pay ransom money no matter what terrorist are cowardly scum and giving them money will just encourage them ... more
  • Carole Wynne on 'It's like child abuse': AMA Immunisation is personal choice not child abuse I had my kids immunised but I can understand why some parents don't and ... more
  • Dellas on S.A.S in 'skimpy' scandal In what arena of war and conflict have any of your sensitive male bloggers fought?And "Amanda" can bare her breasts and her ... more
  • alex p on S.A.S in 'skimpy' scandal perhaps we should only recruit the SAS from the pure of heart, like priests and choir boys. I know who I would turn to in an ... more
  • Kerry on Woof woof is this the end? I think a more appropriate headline would have read: Are the greyhounds dog gone? more
  • James Redden on No friction between Palmer and Wang Why does 6pr constantly use the pseydenoum "Sir Rumor" every time they are fed lies from the liberal party. The bias is ... more
  • Matthew on S.A.S in 'skimpy' scandal @ Jess get over it - these are trained killers, yes we train them to kill not to cuddle.Let the boys blow off some steam, ... more
  • Helen Stephenson on Banned from ANZAC parade Political Correctness Gone Mad. Horses Were An Integral Part Of This Campaign And ShouldBe Included In The Ceremony. more
  • Chris on 'I have to keep my distance' Dear Carl, I absolutely feel the pain you are going through as a parent. I for one also have had to deal with the pain and ... more
  • Dellas on Job ads: Indigenous only What's to know about Aboriginal or Indigenous employment? It's been in existence since 1984.Just ask Andrew Forrest's view ... more
  • Dellas on S.A.S in 'skimpy' scandal Yeah, right, Amanda, when these men go fight the good fight in fundamentalist Islamic countries, what do they yell at the ... more
  • Jess on S.A.S in 'skimpy' scandal I think it is disgraceful they have been able to do this in a work location. If they want skimpys or strippers they should ... more

Don't put me on hold!

Posted by: Paul Entwistle | 27 November, 2012 - 11:48 AM
Our frustration with call centre has hit an all time high with reports of rage becoming common.

More and more customers are going from mild mannered Bruce Banner to a raging Hulk because of patronising and dismissive call centre staff. Paul Murray spoke to Professor Paul Patterson from the School of Business at the University of NSW about the rage within.

Blog comments Your Say

  • Actually, we are no longer customers or clients, we are consumers who waste the time of people who are being paid to be rude, ignorant or just stupid by rote.

    Dellas Sunday 2 December, 2012 - 6:12 PM
  • Customer Rage
    When the Computer does not give a 'contact the human option' is unavailable to an important Government/Bank transaction.
    Technology has gone Feral. why the proposed Rage detector? fix the problems don,t measure the reactions

    Harry Bremner Wednesday 28 November, 2012 - 7:11 AM
  • I agree after being put on hold for over 90 minutes then get cut off then ring again and still waiting for get thru to centrelink.. 4 days later i get thru for a 2 minute phone call

    shame shame shame

    Carole Tuesday 27 November, 2012 - 11:56 AM

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